I have used them for a home I manage for the past 2 years. They always go on time, don’t need to be supervised and report any issues that they have concerns about. They go once a week and do a great job and send me a report via email that shows my water readings and also send me a photo. I would recommend them to other owners.
They have always been fast on anythings that needs repaired. They are responsive to text and emails.
For 3 years we have been using Natural Salt Pools and the maintenance has been excellent. Tristan comes every week to clean the pool and adjust the chemical levels as needed. If there are any irregularities beyond his scope, he calls in the problem and Mike comes out to fix it. We are very pleased with Natural Salt Pools.
Good service. Michael and Curtis helped diagnose a problem with a natural gas heater that made a screaming noise when in use. Turned out to be an improper valve among other things. They replaced a worn out spa pump and got my spa back on line. Very knowledgeable, courteous and helpful. Highly recommend.
Marty Nikou From Angie’s List
I recently had a buried-in-cement cracked PVC pipe near my fresh water pool skimmer in Kailua, HI. This caused a huge drop in pump pressure. I checked BBB online and decided to call Natural Salt Pool at 808.255.7665. I left a voice message. Less than an hour later, I promptly received a call from Curtis. I explained the problem and he dispatched their top technician, Michael to my residence. Mike turned out to be an amazingly sharp, skilled, and experienced pool technician, a true gentleman. In less than one hour, my pool pluming was reliably fixed for a fair fee $. I am impressed with these guys’ fine service and wanted to share them with you.
For the first few days I called a bunch of people and companies. For example, I called Blue Sky Pools, and a gentleman name Ezra on the phone without looking at the problem gave me an estimate for over $600. I was devestated not knowing what the exact cause of the pressure loss was and if fixing this problem would cost me over $2000 as some suggested. In a complete state of uncertainty, I accidentally and only because I checked our Hawaii Better Business B., I found Natural Salt Pools.
Thank you guys. I specially would like to thank Mike. Aloha,Marty